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Frequent Questions
We hope you find an answer to any questions you may have when booking our apartments. You can also contact any of our advisers on ( +34) 660 998 465.

Reservations and Cancellations

  • How can I book a room at your hotel?
    You can book through our website , by calling us at +34 952 520 100 .
  • What types of rooms do you offer?
    We have the following types of rooms:
    - Economic
    - Double with Balcony
    - Double/Triple with Terrace
    - Double with Views
  • What is your cancellation policy?
    Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
  • How can I modify or cancel my reservation?
    If you booked through an agency, you'll need to contact them directly. If you booked with us, you can manage it in the "My Bookings" section of our website by entering your email address and tracking number, or by calling us at +34 952 520 100 .
  • How can I pay for my reservation?
    If your rate is flexible, payment for the first night is required at the time of booking and is payable by credit card. The remainder of your stay will be paid upon arrival at the hotel.
    If your rate is non-refundable, the full amount of your stay will be charged upon confirmation of your reservation.
  • Do I need a credit card to book?
    Yes, payment is required for the first night if your rate is flexible and the full stay if it is non-refundable.
  • What payment methods do you accept?
    We accept credit or debit cards and cash.
  • Do you offer discounts for groups or families?
    Yes, we offer discounts for groups of 30 or more people. For more information, please contact us at reservas@nerjaclub.com .
  • Do you have any special offers or promotional packages?
    Yes, check out our offers online. Plus, if you become a member of the Be-Dorobe Club, you can enjoy exclusive discounts.
  • How can I confirm my reservation?
    You will receive a confirmation email after making your reservation on our website, to the address you provided during the reservation process.
  • What should I do if I don't receive my booking confirmation?
    Please check your spam folder. If you haven't received it, please email us at reservas@nerjaclub.com or call us at +34 952 386 022 , and we'll be happy to help.

Arrival and departure

  • What time can I check in?
    From 2 p.m.
  • What time should I check out?
    Before 12:00 h.
  • Can I request an early check-in or late check-out?
    Yes, but it is subject to availability and incurs a surcharge. Please inquire at reception or email reservas@nerjaclub.com.
  • What documents do I need to present when registering?
    You must present your identification document: DNI, passport, NIE (National Identity Document), residence card, or Spanish driver's license.
  • Do you have a luggage storage service?
    No, but you can leave your luggage in a secure area of our restaurant under surveillance.
  • Where can I park my car?
    The nearest parking lots are:
    - Balcón de Europa Public Parking (300 m)
    - Los Huertos Parking (750 m)
  • How do I get to the hotel from the airport/train station/etc.?
    You can arrive by bus with www.alsa.es , by renting a car or by booking a transfer service with our trusted provider: Transfers and Experiences .
  • Do you offer airport shuttle service?
    Yes, we offer a high-quality transfer service through a specialized company: Transfers and Experiences

Services and Facilities

  • What services does the hotel offer?
    We offer free Wi-Fi, a swimming pool with a sunbathing area, a gym, a spa, and a conference room.
  • Is breakfast included in the room rate?
    Yes, it's included except if your reservation is room-only. You can also add it to your reservation directly at the hotel if you wish.
  • What does the bed and breakfast plan consist of?
    Selected room with breakfast included.
  • What does the half-board plan consist of?
    Accommodation with breakfast and dinner included. Drinks are not included unless specified in the rate.
  • What does the full board plan consist of?
    Accommodation includes breakfast, lunch, and dinner. Drinks are not included unless specified in the rate.
  • Do you have a restaurant or bar?
    Yes, we have a buffet-style restaurant and a sports bar with à la carte service.
  • Do you have pool towels?
    Yes, a deposit is required, which will be returned upon return of the towel at the end of your stay.
  • What type of cuisine do you offer in your restaurant?
    Mediterranean and international cuisine.
  • What type of cuisine do you offer in your bar?
    Snacks such as hamburgers, nachos, sandwiches, etc.
  • Is there room service?
    We do not have room service.
  • Do you have rooms for people with reduced mobility?
    Yes, subject to availability.
  • Do you accept pets?
    Pets are not allowed in the hotel.
  • Is there a safe in the room?
    Yes, we have safes in the rooms for an additional charge.
  • Do you provide toiletries?
    Yes, body wash and shampoo.
  • Do you have laundry service?
    Yes, at an additional cost.
  • Is there a dress code to enter the restaurant?
    No, although bathing suits and wet suits are not permitted.
  • Is there an entertainment program for adults and children?
    Yes, we have adult entertainment programs, depending on the season.

Rooms

  • What does each room type include?
    Economy: Room with a double bed and window, air conditioning, private bathroom, television, Wi-Fi, bed linen, towels, blankets, hangers, and a kettle.

    Double with Balcony: Room with two beds or a double bed and air conditioning, private bathroom, television, Wi-Fi, bed linen, towels, blankets, hangers, and a kettle.

    Double with Terrace: This room features a double bed or two beds and a terrace. It also includes air conditioning, a private bathroom, a television, Wi-Fi, bed linen, towels, blankets, hangers, and a kettle. This room can accommodate up to three people, and in such cases, an extra bed can be added for the additional person.

    Double with View: Room with a double bed or two beds and a terrace with pool or ocean views. It also features air conditioning, a private bathroom, a TV, Wi-Fi, bed linens, towels, blankets, hangers, and a kettle.
  • Do you have smoking rooms?
    No, all our rooms are smoke-free.
  • What kind of beds do the rooms have?
    Single beds or double beds. Bed type cannot be guaranteed and is always subject to availability.
  • Is there an iron and ironing board in the room?
    No, but you can request them at reception at no additional cost.
  • What power adapters do I need?
    Type F plugs.

General Information

  • What is the address and phone number of the hotel?
    - Address: Avenida de Pescia S/N 29780 Nerja, Málaga. - Telephone: +34 952 520 100
  • How can I contact the hotel?
    You can contact us by phone at +34 952 520 100 or by email at reservas@nerjaclub.com
  • What is your privacy policy?
    You can consult our Privacy Policy directly on the website: website
  • Do you have a loyalty program?
    Yes, we have the Be-Dorobe Club program for our frequent guests.
  • What activities can I do near the hotel?
    In the area you can enjoy a wide range of outdoor activities, ideal for adventure and nature lovers:

    - Hiking: Explore scenic trails in natural settings, with views spanning from the coast to the mountains.
    - Kayak: Sail through the crystal-clear waters, discovering hidden coves and dream beaches.
    - Cycling: Explore rural roads and coastal trails, ideal for enjoying a bike ride.
    - Climbing: Challenge your limits in rocky areas that offer challenges for climbers of all levels.
  • What tourist attractions do you recommend I visit?
    Some of the main nearby attractions are:

    - The Nerja Cave
    - The Alhambra
    - Picasso Museum
    - Frigiliana and Cómpeta
    - The Alcazaba
  • Where can I exchange money?
    We recommend doing this at a bank.
  • What language is spoken at the hotel?
    Spanish, English and French.

Additional questions

  • Is there an additional charge for using the pool/gym/etc.?
    No, its use is free for our guests.
  • Do you offer babysitting services?
    We do not have this service.
  • Do you have a car rental service?
    No, but we can advise you on nearby options.
  • Do you organize excursions or activities for guests?
    We don't organize excursions directly, but we're happy to advise you and recommend the best activities and excursions in the area based on your interests. You can also check out the excursion options and available dates on our website: Transfers and Experiences .
  • What to do in case of emergency?
    Stay calm, follow the evacuation protocol indicated in your rooms if necessary, and contact reception, 112, or the various state security forces depending on the situation.